Shipping & Return Policy

Shipping

Free shipping on every order

Every SUMMIT order ships free to the lower 48 states. There is no minimum order, no weight limit, and no freight surcharge added at checkout. Bundles, flagship products, and single accessories all ship free. The price you see on the product page is the price you pay, plus tax.

We build shipping into our pricing rather than adding it at the end. You will never reach checkout and find a shipping charge you did not expect.

How your order ships

• Orders ship via UPS Ground from our shop in Tuscola, Illinois.
• Each product ships in its own box, sized specifically to that product. If you order a bundle or several accessories together, your order will arrive as multiple boxes, and those boxes may arrive on different days. That is normal and does not mean anything is missing.
• Your tracking information will list every package in the order.

Processing and delivery time

• Orders are processed within 1 to 2 business days.
• UPS Ground delivery typically runs 1 to 5 business days after that, depending on your distance from central Illinois.
• Orders placed on weekends or holidays begin processing the next business day. During launch periods and peak season, processing may take longer, and we will tell you if that happens rather than letting you wonder.

Tracking

• You will receive a shipping confirmation email with tracking as soon as your order leaves our shop. If your order ships in multiple boxes, you will receive tracking for each one.
• If tracking has not updated for more than 3 business days, contact us and we will chase it down with UPS on your behalf.

Alaska, Hawaii, and US territories

• We ship to Alaska, Hawaii, Puerto Rico, and other US territories, but free shipping does not apply to these destinations. Shipping is quoted at actual cost at checkout.
• Contact us before ordering if you would like a quote first.

International orders

• We do not currently ship outside the United States. If you are outside the US and want SUMMIT on your cart, email us and we will tell you honestly whether we can make it work.

Address accuracy

• We ship to the address you enter at checkout. Please double check it.
• If a package is returned to us because of an incorrect or undeliverable address, we will reship it once you confirm the correct address, and we will cover the reshipment.

Damaged or missing shipments

• Inspect your boxes when they arrive.
• If a box arrives damaged, photograph the box and the product before you unpack anything further, and contact us within 7 days of delivery. We will replace damaged product at no cost to you.
• If a box is missing from a multi box order, contact us. Do not assume the order was short shipped. Boxes in the same order frequently travel separately and arrive a day or two apart.
• If a package shows delivered but you do not have it, contact us within 7 days. We will file a claim with UPS and work it through with you.

Returns and Exchanges

30 day returns

• You have 30 days from the date your order is delivered to request a return on any SUMMIT made product.
• Email support@summitcartmods.com with your order number and we will send you a return authorization and instructions. Please contact us before shipping anything back. Returns sent without authorization can be delayed or lost.

Condition

• Returned products must be unused, unassembled, and in their original packaging.
• We build heavy steel that bolts permanently to your cart. Once a product has been mounted, torqued down, and driven, we cannot sell it as new, so we cannot take it back as new. Every reputable brand in this category works the same way.
• That means: keep the hardware in the bag, keep the box, and test fit before you commit. Our spec sheets and install guides are on every product page, and if you are unsure whether something suits your setup, email us before you order. We would rather answer a question than process a return.

Return shipping

• On a single product, return shipping is on us. We will email you a prepaid UPS label. You pay nothing to send it back.
• On a bundle, return shipping is the customer's responsibility. A bundle ships in eight or nine separate boxes and costs several hundred dollars to move in each direction. We cover the outbound freight as part of free shipping. The return trip is yours. We will help you get the best rate and tell you exactly what it will cost before you commit to sending it.

If it does not fit your cart

• If a SUMMIT product does not fit the cart model listed on its product page, that is our problem, not yours. Contact us and we will take it back and cover freight both directions, even if you already mounted it. The unused and unassembled requirement does not apply to a genuine fitment failure.
• This exception applies to the cart model shown on the listing. It does not cover a product bought for a cart brand or model it was never listed as fitting.

No restocking fee

• We do not charge a restocking fee. Your refund is the full purchase price, returned to your original payment method within 5 to 10 business days of us receiving and inspecting the product.

Bundles

• Bundles are returnable as a complete bundle within the same 30 day window. Because bundle pricing depends on the full set, we cannot refund individual pieces out of a bundle at the bundle rate. If you want to keep part of a bundle, contact us and we will settle the difference at individual product pricing.
• If your HUB Mount came free as part of a bundle or a qualifying order, returning the bundle means returning the HUB with it.

Exchanges

• If you need a different size or configuration, contact us. We will send the correct product and a prepaid label for the one going back, with no fee and no price difference between fitments.

Products we do not make

• A few items we sell are made by someone else and resold by us, including the branded golf towel, the soft cooler packaged with the Cooler Cradle, and any third party griddle.
• These carry the same 30 day window in unused condition, but they are not covered by our Lifetime Warranty, which applies only to SUMMIT made steel products.

Damaged on arrival

• Shipping damage is handled under the shipping section above. Photograph the box and the product, contact us within 7 days of delivery, and we will replace it at no cost. Do not ship it back before contacting us.

Lifetime Warranty

• Separate from returns, every SUMMIT made product carries a Lifetime Warranty on welded joints and stainless hardware. If a weld fails or stainless hardware breaks under normal use, at any point in the life of the product, we will repair or replace it at no cost to you.
• The warranty covers manufacturing and material defects. It does not cover finish wear, surface rust where the coating has been damaged, collision damage, or failures caused by modification. Powder coat is durable, but it is a finish, not armor.
• To make a claim, email support@summitcartmods.com with your order number and photographs of the failure.

Questions

Email support@summitcartmods.com and a person here will answer you.